Customer Service Advisor

Job description: Join our clients team as a Customer Service Advisor on a temp to perm basis. Your role will play a key part in customer engagement and creating a positive customer experience.

Are you an experienced Customer Service Advisor looking for an opportunity within a rapidly expanding business with clear progression pathways then look no further! If you are an enthusiastic individual with the willingness to learn and work as a team then we want to hear from you!

Ideal skills and experience:      

• Excellent communication skills (verbal & written)
• Willing to go the extra mile to provide exceptional customer service
• Ability to prioritise workloads
• Eager problem solver
• Flawless attention to detail
• Competent with using Microsoft Excel including ability to report

Key responsibilities:              

As a Customer Service Adisor your duties will involve a wide variety of different duties providing support

• Overall management of queries ensuring agreed service levels are achieved and customer satisfaction is delivered
• Develop an expert level of understanding of customer queries to provide resolution
• Taking ownership of queries
• Liaising with the relevant stakeholders to find cost effective resolutions
• Ensuring that each query is handled with flawless attention to detail and rectifying errors to ensure that data is logged accurately
• Ability to pick up on trends that require additional training or a process review
• Maintain accurate records

Hours of work:         Monday-Friday 9am-5pm

Salary: £23,000 per annum with the opportunity to “level up” your salary and progress based on productivity and overall attitude.

If this role sounds like a good match for you, hit apply now! Alternatively, you can call our team on (phone number removed) or email us at (url removed)

Who are gap personnel?

Originally founded in 1998, we are now one of the top five largest industrial providers in the UK, supplying temporary, contract and permanent workers to companies across industrial, commercial, technical, construction, fmcg and healthcare sectors. We offer nationwide coverage through high-street branches, specialist divisions and onsite managed solutions. With a turnover of almost £200 million in 2019, we currently payroll in excess of 12,000 temporary workers each week and cover more than 3 million shifts per year.

gap personnel are operating as an employment business.