Customer Service Advisor

Job Title: Customer Service Advisor 
Salary: £24,000 
Location: Frodsham, Cheshire
Role: Permanent
Are you passionate about delivering exceptional customer service? Do you enjoy solving problems and making a real difference to customers? If so, we have an exciting opportunity for you to become part of our growing team as a Customer Service Advisor.

We are looking for a highly motivated and customer-focused professional who thrives in a dynamic environment. As the first point of contact for our customers, you will play a key role in ensuring they receive an outstanding experience from start to finish. You will be responsible for handling customer inquiries, resolving issues efficiently, and working closely with internal teams and suppliers to provide the best possible solutions.
Key Responsibilities of a Customer Service Advisor 

Customer Interaction & Support

• Provide a high standard of customer service, ensuring every interaction reflects our company values.
• Respond to customer inquiries via phone, email, and live web chat in a professional, friendly, and timely manner.
• Handle a variety of customer requests, including product queries, order updates, service issues, and complaints.
• Take ownership of customer concerns, proactively finding solutions to ensure satisfaction.
• Deliver a personalized approach to each customer, understanding their needs and providing tailored assistance.

Problem-Solving & Resolution

• Identify and resolve customer issues efficiently, using your initiative to provide the best possible outcomes.
• Investigate complaints, gather relevant information, and implement solutions in a professional and empathetic manner.
• Escalate complex or urgent issues to the appropriate department while maintaining clear communication with the customer.
• Work closely with suppliers and third parties to find timely resolutions for customer concerns

Collaboration & Continuous Improvement

• Work alongside internal teams, including sales, operations, and management, to ensure seamless customer experiences.
• Maintain up-to-date knowledge of our products, services, and policies to provide accurate and informed responses.
• Contribute to team meetings and training sessions, sharing feedback and ideas to improve processes.
• Identify opportunities to enhance customer service procedures and efficiency.

The Ideal Candidate 

We are looking for someone who is passionate about customer service and has a proactive, problem-solving mindset. The ideal candidate will have:

• Previous experience in a customer service role – whether face-to-face, over the phone, or online.
• Strong communication skills – able to engage with customers confidently and professionally.
• A solutions-driven approach – able to think on their feet and resolve queries effectively.
• Excellent problem-solving and decision-making abilities – able to assess situations quickly and provide appropriate solutions.
• A team-player mentality – works collaboratively with colleagues and contributes to a positive team environment.
• High attention to detail and strong organisational skills – able to manage multiple tasks efficiently.
• Basic computer literacy – comfortable using email, CRM systems, and live chat tools.
• A customer-first attitude – genuinely cares about providing a great experience and exceeding expectations.

Why Join Us as a Customer Service Advisor?

We recognise that our employees are at the heart of our success. That’s why we offer:

• Competitive salary: £24,000 per annum.
• Permanent, full-time role: 37.5 hours per week (Monday to Friday, 09:00 – 17:00).
• Work-life balance: No weekend or late-night shifts.
• Supportive team environment: Work with a friendly and collaborative team that values your contributions.
• Career progression opportunities: As we continue to grow, we provide opportunities for professional development and career advancement.
• Comprehensive training: Receive full training to ensure you are confident and well-equipped to excel in your role.

COMMUTABLE LOCATIONS: Warrington, Widnes, Wigan, St Helens, Ormskirk, Skelmersdale, Runcorn, Ellesmere Port
If you are seeking a Sales Advisor role with lots of opportunity for growth and progression, APPLY NOW for immediate consideration.

ABOUT US: This Customer Service Advisor role is being handled by McCarthy Recruitment. We are an award-winning talent consultancy, committed to providing a professional and personalised recruitment service. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
We are growing our team at our Northwest Head office and we are always eager to speak to curious, determined and driven individuals about a career in recruitment.
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