Customer Service Advisor

Ford Fuels is a family run fuel and lubricant distribution business supplying both commercial and domestic customers.
An opportunity has arisen for a Full time Customer Service Advisor to join our expanding Customer Service team working at our Membury Depot.
About the role: 40 hours per week
Monday - Friday, 8:00am - 17:00pm, 1 hour lunch break
Fully office based
Stock reconciliation process
Balancing receipts with sales
Accounting for the movement of fuel
Answer the telephone to take fuel orders
Liaising with other departments
Raise tickets for fuel orders
Take payments over the phone
Process group orders
Transfer tickets to other depots
Cover for raising repeat order tickets
Covering other duties as and when required
Saturday 1/2 day working required on a rota basis (overtime paid)

About you: Experience in a similar role
Inbound telephone experience
Customer Service experience
Excel competent
Good administrative skills
Good communication skills
Highly organised
IT literate
Awareness of data protection principles
Able to work under pressure
Able to prioritise and manage own workload

What we can offer you: 22 days holiday (plus bank holidays)
Discretionary annual bonus
Full training
Company pension
Cycle to work scheme
Employee assistance programme
Eye-care scheme
Retail discounts
Free on-site parking

If you feel this Customer Service Advisor role is for you, please apply today with your CV and a covering letter outlining your suitability for the role.
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