Customer Service Advisor

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? We are seeking a dedicated Customer Experience Advisor to join our team.

**Role Overview:**

- Handle in-bound enquiries from various sources and provide product and service recommendations tailored to customers' needs.

- Cultivate and strengthen relationships with existing customers while expanding business opportunities.

- Continuously improve through personal development and training courses.

- Acquire comprehensive product knowledge and be proficient in all aspects of the sales function.

- Guide customers through decision-making processes with care and consideration.

- Update customer records in the database/CRM system and address any sales-related issues promptly.

- No cold calling involved; the role focuses on inbound call management and outbound follow-ups.

**Ideal Candidate Profile:**

- Effective questioning and listening skills to assist customers in a positive and friendly manner.

- Demonstrate a genuine passion for helping others and building trust.

- Possess excellent communication skills, a strong telephone manner, and keen attention to detail.

- Well-organized, self-disciplined, and able to work efficiently under pressure.

- Prior experience in call centres, customer service, or sales is beneficial, but a positive attitude is paramount.

- Flexible and adaptable to changing environments and systems.

- Show empathy, provide sound recommendations, and prioritize exceptional service over meeting sales targets.

Monday to Friday 9-5.

If you are someone who values making a difference in people's lives and seeks a rewarding career where you can genuinely contribute positively, let's connect.

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