Customer Service Advisor

Are you an outgoing and confident person looking to expand your Customer Service skills? Call us now on (phone number removed)!

Benefits:

• 28 days holiday entitlement


• Free on-site parking


• Pension


• Full time, 40 hours per week

Working any 5 over 7 days, 9am-7pm.�Own transport is required as as no public transport links on a Sunday.

This is a full time, office based role that's looking for someone wanting a long-term, permanent position within a fantastic company where hard work is rewarded.

As a Customer Service Advisor, you will be the first point of contact for customers, so must be able to communicate effectively with them and be able to understand their needs in order to efficiently support them.

Responsibilities:

• Dealing with customer complaints and enquiries.


• Effectively resolve any issues and provide solutions to the customer.


• Liasing via telephone and email.


• Updating systems with notes and action points.


• Manage complaints and prevent escalations.


• Liase with various parts of the business.

Experience:

• Experience in a similar role is advantageous.


• Key skills in Microsoft packages (Outlook & Teams)


• Excellent attention to detail and communication skills (both written and verbal).


• Ability to work under your own initiative.


• Good attendance and time management skills.

If you are a sociable, driven person and feel you could be a great asset to the team, please call us on (phone number removed) or hit apply below!

Job Types: Full-time, Permanent, Temp to perm

Pay: �13.10 per hour

Benefits:

• Canteen


• Company pension


• Free parking


• On-site parking

Schedule:

• 8 hour shift


• Day shift


• Weekend availability

Work Location: In person