Customer Service Advisor

Customer Service Advisor

Permanent

Bridgewater  

£24,000

Working Hours: 08:00 – 17:00 Monday – Friday (Office based during probation – Hybrid working following)

Hawk 3 Talent Solutions are working with an established and well recognised Retail Business in Bridgewater who are looking to expand their Customer Service Team. This is a great opportunity for a customer focused individual who will act as first point of contact for the business.

Main Responsibilities of the Customer Service Advisor

• Respond to customer enquiries in a professional, polite and timely manner to queries coming through Multi-channels, including: Telephone, Email and Social Media messages
• Process and manage the full order cycle using the ERP system, to include:

ü  Understanding and advising on Stock Levels

ü  Processing Customer Orders.

ü  Advising and monitoring order updates

ü  Liaising with logistics partners on Delivery Dates.

ü  Liaising with customers on any potential delays to their orders

ü  Following up on any queries/ investigation and resolutions.

• Keep track of outstanding projects and to keep customers updated at all times
• Effectively managing complaints and adhere to the complaints procedure
• Adhere to the business’ internal policies and procedures
• Keep up to date with our Terms & Conditions and our Customers’ Contract Agreements, including returns and product warranties.
• Work closely with the Supply Chain and Sale Managers to overcome Issues and maximising sales opportunities
• Supporting the External Sales Team
• Identify opportunities to improve service and feedback on potential challenges and root cause analysis
• Work towards the business’ KPIs and SLA’s.

 

Experience and Skills required

• Previous Customer Service Experience, ideally within an office setting.
• Attention to detail
• Ability to look for continuous improvements
• Ability to build rapport via phone, chat, email
• Competent in Microsoft Office
• Flexibility/adaptability managing multiple tasks
• Problem-solving and analytical skills

Closing date is 10.04.2025   

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.