Customer Service Advisor

We are looking for a Customer Service Executive to join our client's established team to act as a first point of contact for customers and support advisors with administrative tasks.

If you excel at offering a high level of service, are detail oriented and looking to take the next step in your career, we'd love to hear from you.

Responsibilities:

• Be the first person customers connect with when they reach out by phone, email, or online chat
• Listen carefully to what customers need and help them get in touch with the right person in the company who can best assist them
• Take care of booking and organising meetings
• Make sure all the important details from your conversations with customers are recorded on the CRM system and shared with the advisor who will be working with them
• Follow up with customers after they've received help to see how happy they were with the service and get their feedback
• Build good working relationships with the advisors so you can help them support customers effectively
• Always make sure to follow industry guidelines and regulations

What we are looking for:

• Previous experience in a similar customer service position
• Confident communicator with a polite telephone manner
• Proactive with the ability to multitask
• Strong attention to detail and high level of accuracy
• Organised and efficient

Details:

Title: Customer Service Executive

Salary: Up to �28,000 DOE

Location: Bracknell

Contract: Permanent, full-time, hybrid working

Hours: Monday to Friday, 37.5 hours a week

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.