Customer Service Agent

Are you ready to make a difference? Blue Arrow Edinburgh is on the lookout for enthusiastic and dedicated individuals to join our client as a full time Customer Service Agent!
Our client places customers at the core of everything they do. They recognise the vital role their services play in daily life and are committed to ensuring business customers receive the support they need. With a focus on resolving issues efficiently and effectively, they pride themselves on having the right people for the job.
Your Role
As a Customer Service Adviser, you'll be the first point of contact for business customers, handling inquiries through various channels including telephone, email, and social media. Your mission? To provide exceptional service and ensure customer satisfaction.
What We're Looking For
The team will provide comprehensive training on our services, but we need individuals who are naturally enthusiastic and positive, with a knack for delivering outstanding customer experiences.
Key Skills and Attributes:
* Training Provided: Learn and understand the Scottish Wholesale Market.
* Organized and Professional: Deliver high levels of customer service in all communications.
* Strong Communicator: Work efficiently both in a team and independently.
* Calm and Objective: Assess situations with patience and professionalism.
* Empathetic: Show understanding and take responsive action to resolve queries.
* Critical Thinker: Accurately record and utilize customer information.
* Detail-Oriented: Manage multiple systems and ensure data accuracy.
* Effective Communicator: Answer queries concisely with excellent spelling and word choice.
Next Steps
If you're excited about this opportunity and believe you have what it takes, we want to hear from you! Apply now, and we'll process your application swiftly.
Join our client and be a part of a team that values excellence and customer satisfaction!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.