Customer Service Agent

I am working with a well established client based in Brentwood, looking to grow their customer service team.
Key Responsibilities:

• Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
• Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
• Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
• Assess client needs and determine the appropriate appointment type and availability.
• Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
• Assist clients in rescheduling or cancelling appointments as necessary.
• Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
• Follow-up with clients to confirm appointments

Experience & Skills.

• 1 year customer service experience�
• Call Centre experience would be a bonus�
• Strong communication skills, both verbal and written
• Active listening skills to understand client needs and provide appropriate solutions.
• Excellent organisational skills and attention to detail
• Empathy and patience to address client concerns and provide support in a compassionate manner.
• Problem-solving skills to handle challenging situations and find appropriate resolutions.
• Due to location you must be able to drive