Customer Service Agent

Customer Service Agent - Service Division

Permanent - full time - Office based

Richmond - Free parking

Up to �28,000 plus company bonus

As an established, growing company specialising in indoor air quality solutions, the role of Customer Service Agent is an integral role for the business and its ongoing success.

This award winning company was established over 10 years ago, is fast expanding and has a passion for driving growth. Enviably in the top 20 listing of 'The Top 100 UK SME Businesses' You will be part of a highly successful, friendly, forward thinking team of 12.

As Customer Service Agent you will be responsible for:

• Maximising the conversion of the service division opportunities


• There will be lots of customer liaison - you will be making outbound calls to convert quotations, re-engage existing customers for repeat business/services and to up sell brand new service plans


• Managing all of the opportunities on the company system by way of updating, converting, archiving, as well as explaining the benefits and advantages of the service team


• Scheduling engineers time plus rescheduling, where necessary


• Ad-hoc admin tasks

The successful candidate for the role of Customer Service Agent - Service Division will:

• Have previous experience within a role that included outbound calls/customer liaison


• Have a high level of IT proficiency in MS Office

In return the Customer Service Agent will receive a basic salary up to �28,000 plus bonus, incentive plan, Pension, Career progression.

To apply for the job click apply and send us your CV.