Customer Service and Sales Advisor

We are seeking a dynamic and customer-focused individual to join our busy Kent branch as a Customer Service & Sales Advisor on a fixed-term contract of 3-6 months.

Hours: Monday - Thursday, 8:00 AM - 5:00 PM; Friday, 8:00 AM - 4:00 PM.

Role Overview:
As a key member of our team, you will be the first point of contact for our valued customers, providing a professional, efficient, and courteous service via telephone. Your responsibilities will include:

• Answering customer queries and providing comprehensive information on our products, pricing, and delivery.
• Supporting our external sales team as an internal customer liaison, ensuring all customer needs are met.
• Processing orders and price enquiries accurately and efficiently.
• Proactively following up on open quotations to drive sales.
• Resolving customer concerns and ensuring all interactions are meticulously recorded.

We are looking for a self-motivated individual with a positive attitude and a passion for delivering exceptional customer service.

Benefits:

• Competitive benefits package.
• 25 days of annual leave, plus 8 statutory bank holidays.
• Christmas/New Year office closure.
• On-site free parking.

Following a successful 12-week probation period, you will also be eligible for:

• Company contributory pension (4%).
• Corporate workwear.
• Occupational short and long-term sick pay.
• Annual flu vaccination.
• Employee Assistance Program.
• Online retail discounts and savings (including supermarkets and holidays).
• Gym discounts.
• 24/7 GP access.
• Life assurance.
• Long service awards.

To Apply:
If you are a motivated and customer-oriented individual looking for a challenging and rewarding role, we encourage you to apply.