Customer Service Assessor

End Point Assessor

For Customer Services

Home based – Mostly remote as managing own diary and then some visits when needed to see the learners.

Looking for people who can travel to either Liverpool, Manchester, Preston when needed to see the learners in person, mostly remote, will pay upto 115 mile radius from one of the above locations in mileage for when visiting learners

6-month contract

Full time Monday to Friday

Can lead to the contract being extended, or permanent

Monday to Friday 9am to 530pm (is flexibility) 45 mins lunch

Equipment is provided, laptop, mobile, headsets etc.

Job role

Carrying out end point assessment activities and making decisions for apprenticeship standards

Must have either end point assessing experience or worked as an assessor and as part of the role assisting them and preparing them for end point assessments

Conducing these online

Can visit in the workplace on the odd occasion and be local to home – expenses paid

Planning meetings with apprentices and employers online

The role is end-point assessment for customer services

Agreeing a plan and schedule for each assessment activity for the end point window

Marking in line with grading criteria for the apprenticeship standard and confirming each element has been completed

Determine the overall grade for the apprentice based on the combination of performance in all assessment activities

Participate in standardisation and training activities

Full induction is given 2 days remote and 3.5 days away in person – all paid for

Essential requirements for the role

Must be Assessor qualified – such as TAQA or A1 or D32/D33 or CAVA

Must have been either an end point assessor or an assessor in customer services such as retail customer services, call centre customer services, blue light customer services, however any area of customer services is welcome

Must be occupational competent for level 2 or 3

Must have access to a vehicle

Salary and Benefits

25 days' holiday rising with service and your birthday off.

Holiday purchase scheme for those life changing trips and moments.

Enhanced Pension

Group Life Assurance – 3 x Annual salary

Unlimited access to six Smart Health services including a 24/7 virtual GP

Health Cash Plan

Access to curated wellbeing content and our Employee Assistance Programme

Enhanced sick pay

Enhanced Maternity/Shared Parental and Adoption packages leave

A reward programme and recognition programme and annual awards event

Salary  £27,311 to £28,282  per annum