Customer Service Assistant (Office)

An exciting opportunity has arisen to join our client based in�London, W1G. They are seeking a hard-working individual to join their team on temp to perm basis. They are seeking an experienced�Customer Service Assistant�to tend to customer enquiries via telephone and email.

They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.

Skill Requirements:

• Outstanding Communications Skills with a friendly telephone manner


• Phone Etiquette


• Computer Proficiency, familiar across Microsoft office applications


• Previous Customer Service Experience (minimum of two years)


• Experience using Shopify and/or Fresh Desk

Duties and Responsibilities

• Answer inbound calls


• Make outbound calls


• Answer email-based enquiries


• Resolve customer enquiries and complaints efficiently


• Maintain excellent customer satisfaction


• Adequate organisation and time management skills

Salary

Salary: �14 (approx. 27K per year)

Hours are 9.30am - 6pm based on 5 days rota (your working days will include 4 week days & one day on the weekend)

We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members.�Our ideal candidate will have at least two years office based customer service experience in a similar role.

This role is for an immediate start, and its temp to perm after 12 weeks completed - subject to satisfactory attendance and performance.