Customer Service Assistant

Customer Service Assistant

Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organized, dynamic and puts the customer first? Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?

If this sounds like you then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.

As Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.

Location - Sheffield

Salary: £28,300 basic salary (plus bonus) - 25 days Annual Leave Plus BH 32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program - Life Assurance

The Candidate & Role:

• Be an experienced Customer Service Advisor / Customer Service Assistant.
• Working knowledge of MS Office to include Outlook, Word, Excel.
• Providing product and technical information to the customer.
• Liaise with the operations team to ensure the fulfilment of customer sales orders.
• Help customers with product returns and invoice queries.
• Handling customer telephone enquiries.
• Processing of Sales orders and customer invoicing.
• Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
• Dealing with trade customer collections and retail customer sales.
• Returns order processing and raising credits through the approval process.
• Organising collections of sales orders to be processed by freight forwarders.
• Customer contact via telephone to support scheduling of sales orders.
• Support quarterly stock inventory controls.

Apply in Confidence

To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.

JOB REF: 4205RC - Customer Service Assistant