Customer Service Assistant

Our client is looking for a�Customer Service Administrator to ensure that all customer related issues are accurately documented and communicated to the relevant parties.� This would include�any failures another part of your role would be to�administer the return of goods and progress chase third party providers to ensure the compliance of agreed processes.

Your duties will include but not be limited to

• Actively maintain the daily late running and failed delivery report.


• Create and monitor the rebooks and returns determining costings to all parties.


• Initiate regular dialogue with third party providers to ensure that deliveries are meeting their booking requirements.


• Ensure weekly KPI reports are produced in an accurate and timely manner.


• Deal with day-to-day queries from the customers and third-party providers.


• Record and maintain delivery discrepancies ensuring that they are reported to relevant parties.


• Accurately administer and control all returned stock and collections.


• Complete transport administration tasks ensure accurate weekly accounts.


• Ensure that systems are reviewed regularly to achieve continuous improvement.


• Help to always operate a safe environment in line with company policy.


• Any other duties required by the business.

Skills & Experience

• Excellent current experience MS Office


• GTS /ESP, SAP Knowledge (desirable)


• Ability to multitask and work in a pressurised environment.


• Excellent communication both written & verbal


• Active listening and influencing skills, ability to deal with challenging issues.


• Analytical approach with a keen eye for detail


• The ability to work on own initiative and organise own workload.