Customer Service Centre Installations Coordinator

Are you:

· Looking for a customer service role that's out of the ordinary?

· Interested in a hybrid, flexible working week, with at least two days work from home per week?

· A natural organiser, ready to take your career in a different, unique direction?

· Skilled in customer care? Working with customers and driving simplicity while providing solutions?

· Interested in joining our growing team of customer service installations specialists who support the leading bars, restaurants, hotels, festivals, stadiums, concerts, events, and keep our customers pouring?

· Looking for full time hours Mon to Fri(35 per week)

You'll receive:

* A salary of £22928 pa with bonus/incentive scheme

* 31 days annual leave per year

* Benefits including life assurance, healthcare, discounts from leading brands, welfare scheme, company pension scheme with employer contributions, and highest spec equipment for home/remote working.

* Industry leading training with ongoing support plus a structured career development path

* Potential to suggest improvements and see your successes celebrated company wide.

Your typical day as a Customer Service Installations Coordinator:

You'll receive installation requests/queries via phone, email, website and webchat from our customers. You'll communicate their needs to our Planning Team. Taking ownership of referrals from our field-based technicians, you'll raise requests on our bespoke systems accurately and manage jobs in process. You'll liaise with key stakeholders including customer service or other colleagues, and customers to ensure a seamless customer service experience, ensuring they receive exceptional service with every interaction. You'll be strong in planning, organisation and communication and become a key part of our customer service team.

You'll already have:

• Ideally, a background in office-based customer service, callcentre, contact centre, high-volume call handling or similar.
• Confidence in communicating and an ability to form positive working relationships with technicians and customers.
• Strong planning, organising and communication skills
• Strong attention to detail, be organised, self-motivated and can multitask or work independently with the ability to plan and prioritize workloads with a structured approach.
• Proven experience as an ardent team player who wants to succeed.
• The ability to assist and support colleagues around you and juggle your priorities to achieve team goals as well as personal ones.
• The ability to stay cool under pressure.
• Strong verbal and written communication ability.
• Preferable: An understanding of the hospitality/licensed trade would be a distinct advantage, but not essential
• Experience in CRM systems

At Innserve, we are One Big Team. Interested in joining us?