Role: Customer Service / Claims Call Auditor
Location: Liverpool
Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm
Salary: £25876 plus an up to £2000 performance related bonus per annum, once established within your role
The Claims Governance Team is a department where independence of thought, integrity and the ability to maintain confidentiality are essential.
As a Customer Service/Claims Call Auditor, you will be working with the Claims Audit Lead and Claims Auditor, providing insight by undertaking QA Activity, utilizing the Quality Management System. This will help to ensure Regulatory compliance, and good Governance controls are operating effectively to mitigate risks.
You will act as an effective Team member providing support in a collaborative way to ensure that all required activity is completed, whilst building effective working relationships with the wider Governance Team and with Team Leaders.
What you will be doing:
What we’re looking for:
About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.