Customer Service Co ordinator

Customer Service Co ordinator - Stratford Upon Avon based client - FTC until February 2025 - £13.70ph.

Monday - Friday 09.00am - 5.00pm weekly pay and an immediate start available!

You will provide an efficient co-ordination service to the Responsive Repair Team, in the delivery of day to day and repairs.

To effectively manage the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Repairs Delivery Officer.

• Job duties:

• Actively track a jobs progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.

• Review the daily WIP levels.
• Highlight postcodes areas where WIP is increasing and take appropriate action by, highlighting to relevant contractor and other relevant partnership staff.
• Work with all contractors where required to achieve customer satisfaction.
• Liaising between the CSH, Property Management Team and Contractors to resolve any customer issues.
• Responsible for effective completion of follow on works for OOH orders
• Housekeeping of contractor system correcting orders not closed correctly by operative and similar administrative tasks around appointments.
• Produce payment schedules, process invoices, chase valuations and manage payments.
• Dealing with internal and external customer enquiries
• Respond to enquiries from customers, raise works orders or inspection requests in accordance with policies and procedures and carry out other: Day to day repairs, Communal Repairs, Insurance Works Excluded works, Recalls, Major day to day works, No access, Extension of time requests.
• Create and process Letters (referrals / appointments / permissions.
• Managing generic inboxes and tasks. Updating databases/reconciliation of reports )
• Manage the Major repairs alongside the inspectors.

• Skills and experience required:

• Strong communications with written and verbal directions.

• Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer

• A highly effective individual capable to motivate, engage with field based teams and contractors to deliver optimum performance.

• Very good team player

• I.T. and Microsoft word astute.

• Resilient and an eye for detail.