Customer Service Co-Ordinator

Customer Service Co-ordinator
Location: West Bromwich, West Midlands
Hours: 8:45am – 4:30pm, Monday to Friday (36.25 hours per week)

An established and respected chemical manufacturer is looking for a detail-oriented Customer Service Co-ordinator to join its busy and collaborative team. This is a fantastic opportunity for someone with experience in export and shipping who thrives in a fast-paced environment and takes pride in delivering excellent service to customers around the world.

You’ll play a key role in managing customer orders from start to finish - handling enquiries, processing orders, coordinating shipments, and preparing documentation for both domestic and international transport. Liaising closely with internal departments and freight partners, you’ll ensure OTIF delivery targets are met while maintaining high levels of customer satisfaction.

Key Requirements of Customer Service Co-ordinator:

• Minimum 2 years’ experience in export and shipping
• Strong understanding of shipping/export regulations
• Dangerous Goods qualifications (ADR, IATA, IMDG) preferred
• Experience using ERP systems (Sage X3 or similar)
• Strong communication, organisational, and time-management skills
• GCSEs in Maths and English and NVQ Level 2 or higher

Benefits Include:
25 days holiday (plus bank holidays), stakeholder pension scheme, free life assurance cover, generous paid sick scheme (after qualifying period), and access to a voluntary medical cash benefit plan.

Interviews will be held as suitable candidates are identified.