Customer Service Coordinator: Full time or Part Time

Market Leading Food Distributor now looking to recruit...

PERMANENT ROLE FULL TIME OR PART TIME 

ROLE & CANDIDATE 

Please carefully read the below and only apply if you can demonstrate proficiency across all or most of the below essential criteria: -

•    Experience in a similar role / knowledge of the food / retail Industry would be hugely beneficial. 

•    Understanding of the commercial process relating to the supply of goods / products / services. 

•    Strong market awareness / insight.

•    Excellent communication skills with demonstrable experience of dealing with customers.

•    Responsibility for coordinating the processing of customer (sales) orders (inc. support from other team members).

•    Experienced in the use of Excel & Microsoft based IT functionality. 

•    New customer and existing customer maintenance (account setup, IT system setup, etc).

•    Pricing / system administration (inc. customer pricelist admin / production), in conjunction with defined retail periods.

•    Production of weekly customer analysis reports (all customers).

•    Assist Retail Support Manager & Business Development Manager with customer related requirements.

•    Dealing with & responding to customer queries / requests / complaints, etc.

•    Pro-active outbound communication to customers (delivery advice, order encouragement / acknowledgment, etc).

•    Telesales; outbound telephone calls to customers to capture / increase orders.

Key Requirements: -

•    Full UK driving license & own transport.

•    Based at Redditch Head Office (no hybrid working or working from home). 

•    Hold the required standard of English language and literacy in relation to the role.

•    Ability to work as part of a team, as well as independently, using own initiative.

•    Highly numerate with strong diligence / attention to detail.

•    Completion and recording of all company documentation as required.

•    Flexibility (prepared to perform any other reasonable duties, as requested).

•    Strong / confident IT skills (Inc. Excel experience).

•    Education: GCSE or equivalent.

•    Punctual and self-motivated. 

Employee Benefits: -

•    Flexible contract (actual daily hours determined to suit individual); Monday to Friday (min 25 hours to max 40 hours per week). 

•    Annual Holiday Allowance. 

•    Competitive Salary (actual rate subject to candidate, experience and contractual hours agreed).

•    Employee Benefits Scheme.

•    Pension Scheme.

•    Training provided to include relevant product knowledge and company policies / procedures.

•    Free on-site secure parking.

£25k-£30k (pro-rata), dependent on experience (looking for the right personality, who portrays confidence and upbeat demeanour. Happy to consider part time up to full time across five days per week).