Customer Service Coordinator

Our client is seeking a Customer Service Coordinator to join their team based in Tamworth. You will be responsible for processing customer orders and ensuring that they are accurately entered into the system. You will ensure that all customer inquiries are addressed promptly in a professional and courteous manner, achieving a high level of customer satisfaction.

Please note you must have access to your own transport due to location.

Duties for the Customer Service Coordinator will include but not be limited to the following:

Obtain and process customer orders via phone, email, or online platforms

Confirm orders with customers and verify that all necessary information is accurately entered into the system

Liaise with other departments to ensure that orders are shipped timely and accurately and that stock levels are accurately updated.

Investigate and resolve customer inquiries regarding order status, shipping, product information, and pricing

Respond to customer inquiries in a timely and proactive manner.

Offer product recommendations and alternatives to customers when necessary

Develop a deep understanding of the company's products and services to provide customers with accurate information and current promotions

Continuously maintain accurate records of customer interactions and transactions

Process payments and refunds

The ideal candidate for the Customer Service Coordinator role will have the following:

Strong problem-solving skills - ability to quickly understand customer inquiries and find solutions

Attention to detail - ability to accurately enter customer information into the system

Proactive approach to customer service – taking initiative to resolve customer issues

Ability to work independently and as part of a team to achieve common goals

Experience using customer service software and Microsoft Office Suite

Ability to multitask in a fast-paced environment

Capable of working under pressure and meeting tight deadlines

Hours for this role are 8:30am - 5:00pm Monday to Friday with an hour for lunch.

Customer Service Coordinator Benefits:

25 days holiday plus bank holidays

Day off for your Birthday

Free Parking

Pension

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact