Customer Service Coordinator

Customer Service Coordinator
Loughborough
£23,000 - £25,000
We are currently seeking a detail-oriented and customer-focused individual to join our client's team as a Customer Service Coordinator. The successful candidate will play a crucial role in ensuring the smooth operation of the customer support processes and delivering a first-class experience to their valued customers.

Description of the role:

Accurately input and manage data on the delivery portal to ensure timely and precise order processing
Communicate with customers by sending delivery confirmation emails, providing them with the necessary information about their orders.
Handle online order entry tasks, including access checks and addressing stock issue queries promptly.
Collaborate with the Customer Support Team to address customer inquiries and resolve issues efficiently.
Coordinate and communicate with other departments as needed to facilitate order fulfilment and address customer needs.
Respond to incoming calls from customers, providing assistance or forwarding calls to the appropriate team members.
Strive to guarantee that customers receive exceptional service and have a positive experience with our products and services.
About you:

Previous experience in a customer support or administrative role is preferred.
Strong attention to detail and accuracy in data entry.
Excellent communication and interpersonal skills.
Ability to work collaboratively within a team.
Customer-centric mindset with a commitment to delivering high-quality service.
If you're a strong customer service professional who has a passion for delivering exceptional customer service, then please apply today