Customer Service Coordinator

Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.

Duties and tasks will include:

• Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
• Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
• Maintain customer relationships by building rapport and ensuring a high level of customer satisfaction.
• Conduct customer satisfaction surveys post-delivery or service and follow up on feedback.
• Assist the sales team with preparing and sending small quotations and managing follow-up communications.
• Support the Sales Order process, including creating Sales Orders, Purchase Orders, and tracking orders through to delivery and invoicing.
• Maintain and update CRM records, ensuring customer data is accurate and up-to-date.
• Assist the Office Manager with administrative tasks such as invoicing, credit control, and expenses management using Xero finance system.
• Approve supplier invoices and manage office supplies, including stock levels for stationery and product inventory.
• Manage central email inboxes, ensuring emails are dealt with promptly or forwarded to the relevant person and filed appropriately.
• Support the HR function by maintaining employee records, including holiday and absence records.

Candidates welcome to apply for the role will have the following:

• Minimum 1-year experience in sales order processing or a similar administrative/customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
• Excellent phone manner and communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Experience with Xero or similar accounting software is desirable.
• Ability to work independently and as part of a team, demonstrating initiative and proactive problem-solving skills.

Hours of work are Monday to Friday 9am to 5pm.

Parking is available.

INDLS