Customer Service Coordinator

Job Title: Customer Service Coordinator

Location: Livingston (Office-based)

Contract Details: Permanent, Full Time

Salary: Up to �29,000 per annum

Start Date: ASAP

About Our Client:
Our client is a leading provider in their industry, dedicated to delivering exceptional customer service and high-quality products. They pride themselves on their commitment to excellence and are looking for talented individuals to join their dynamic team. With a focus on innovation and customer satisfaction, this is an exciting opportunity to be part of a forward-thinking organisation.

Benefits & Perks:

• Competitive salary
• Opportunities for professional development
• Supportive team environment
• Health and safety-focused workplace
• Participation in continuous improvement initiatives

Key Responsibilities:

• Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)
• Act promptly on any customer requests and/or e including credit requests, samples, and quotations
• Generate bespoke quotations for customers
• Amend or cancel orders in the CRM system, ensuring accurate updates
• Collaborate with internal teams to ensure a seamless delivery process for customers
• Attend meetings with the customer service and sales team
• Maintain up-to-date and accurate customer databases
• Liaise with logistics departments to monitor stock levels
• Monitor and manage stock for assigned customers
• Work with Customer Services Manager to prepare and review customer account plans
• Manage returns and corresponding credit notes
• Investigate and resolve customer complaints/disputes

Essential (Knowledge, skills, qualifications, experience):

• Proven experience in customer service positions
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively within a team
• Comfortable working with a variety of systems

Desirable (Knowledge, skills, qualifications, experience):

• Experience in logistics or supply chain management
• Familiarity with customer relationship management (CRM) systems
• Knowledge of health and safety standards in the workplace

How to apply:
If you are a motivated individual with a passion for customer service and the desire to contribute to a thriving team, we want to hear from you! Please hit 'apply now', send your CV to (url removed) or call (phone number removed) for more details. We look forward to reviewing your application!

Please note: Only shortlisted candidates will be contacted

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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