Customer Service Director

Customer Service Director

A dynamic opportunity for an experienced Customer Service Director to lead and optimise customer service and inside sales functions across EMEA markets for a well-established, internationally oriented company. This role is crucial in driving revenue growth, managing key customer relationships, and aligning sales strategies with operational capabilities.

Key Responsibilities:

• Develop and implement inside sales strategies to support revenue growth and regional goals.


• Lead and mentor the inside sales team to drive customer satisfaction and achieve KPIs 4-5 direct reports, 14-16 indirect.


• Revenue responsibility c$100m


• Oversee end-to-end Sales & Operations Planning (S&OP) to balance demand and supply, ensuring efficient order fulfilment.


• Manage customer relationships, pricing, quotations, and contracts to meet business objectives.


• Execute and monitor complex, high-value projects, especially in the data centre and telecommunications sectors.

Ideal Candidate:

• 5+ years of experience in customer service or sales, ideally in B2B international markets.


• Proven track record in S&OP processes within a manufacturing environment.


• Strong leadership skills with a customer-focused mindset and the ability to manage cross-functional teams.


• Comfortable navigating fast-paced, changing environments.

This is a hybrid role requiring 3 days a week in the office at Milton Keynes.

If you're a strategic leader passionate about enhancing customer experiences and driving operational excellence, apply now!