Customer Service Executive

Customer Service Executive

Location: Pershore  

Department:Customer Service  

Reports to: Development Manager

About Us:

My client is dedicated to providing exceptional customer experiences. They pride themselves on maintaining high standards and ensuring customers' needs are met with efficiency and care. 

Purpose:

To develop and maintain an easy and enjoyable customer experience.

Key Responsibilities:

Customer Service:

- Act as the primary contact for inbound calls, addressing customer requests with a positive and proactive approach.

- Assist customers by answering calls, recording incoming enquiries, and providing support.

- Handle sales order and invoice processing.

- Manage customer support tasks, including handling queries, and processing document and sample requests.

Compliance Support:

- Maintain BRC standards, ensuring all product specification sheets and related documents are current.

- Keep the supplier database updated and ensure supplier self-audits are accurate and up-to-date.

Bookkeeping:

- Perform purchase invoicing and manage customer statements.

- Oversee credit control to ensure smooth financial transactions.

What We Offer:

- A supportive and dynamic work environment.

- Opportunities for professional growth and development.

- Competitive salary 

Qualifications:

- Excellent communication and customer service skills.

- Strong organisational abilities and attention to detail.

- Familiarity with BRC standards and bookkeeping is advantageous but not essential.