Customer Service Executive

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their customer services department.
Effectively managing the customer journey from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role.
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.  This role is initially a temporary to permanent position for the right talent. 
Our client works on a 4 on and 4 off rota providing perfect work life balance. 
Benefits our client offers permanent staff shows below: 

• 10% annual bonus scheme


• 20 day annual leave entitlement with bank holidays 


• Life Insurance 


• Free onsite parking 


• Company pension scheme 


• Joining a fantastic company culture all working towards a joint goal 

This Customer Service Executive role will hold the below responsibilities: 

• Managing customer relationships arranging quotes and relationship management 


• Deal with inbound customer enquiries 


• The processing and action of work orders compiled by their clients


• Managing a portfolio of clients requests and provide aftercare 


• Dealing with invoice queries and issuing customer invoices


• General administration duties


• Handling of complaints in accordance with the agreed escalation process.

The ideal candidate for this Customer Service Executive role will hold the exposure and skillsets below: 

• Previous exposure within an administrative or customer service role is essential 


• Naturally a confident communicator with the ability to build secure relationships 


• A progressive and professional mindset with the want to grow 


• Previous experience with invoicing or customer queries would be advantageous


• Excellent Attention to detail


• Competent in Microsoft office and outlook


• Able to multitask and prioritise workload


• Full UK Driving License