Customer Service Executive

Are you passionate about delivering excellent customer service? Would you like to finish work at 3pm on a Friday? Interested in Sales? Have previous experience in a customer service or sales in a manufacturing or B2B role? Join a company that will facilitate a fast-track route to success and join our client near Oxford as Customer Service Executive.

The Customer Service Executive will:

• Deal directly with customers either by telephone, electronically or face to face
• Monitor and expedite customer orders through the business
• Proactively communicate late deliveries to customers
• Liaise with customers to identify production requirements
• Communicate customer production requirements to the Supply Chain Team
• Handle and respond efficiently to all general and order specific customer enquiries within 24 hours
• Communicate and coordinate with internal and third-party stake holders

The Customer Service Executive will have:

• Strong verbal and written communication skills
• A passion for delivering exceptional experiences to the customer
• The ability to listen, empathise, build rapport and understanding
• Enjoy taking ownership of queries to get them resolved
• A keen eye for detail
• Excellent computer literacy skills and the confidence to learn new systems
• Enjoy working in a team environment
• Previous sales or customer service experience form manufacturing or B2B

For more details on this Customer Service Executive role and the benefits please apply ASAP!

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.