Are you passionate about fashion and exceptional customer service? TeamJobs is thrilled to partner with a renowned Fashion Brand in Poole, and we're on the hunt for a Customer Service Executive to join their vibrant team!
- Up to �28,000 DOE
- Poole, Dorset
- Permanent / Full time role
- Monday to Friday - 09:30am-18:00pm
Key Responsibilities:
- Answer calls and respond to emails in a timely and professional manner.
- Handle customer inquiries via Live Chat.
- Process returns from web sales.
- Inform customers of any unavailable items and issue refunds accordingly.
- Assist customers with faulty garments and propose satisfactory outcomes.
- Support the B2B function as required.
- Share positive feedback with the company.
- Help develop customer ticketing systems and other systems to improve job effectiveness.
Requirements:
- Strong system skills; experience with Shopify and Sage 50 / 200 is ideal.
- Positive outlook and problem-solving attitude.
- Ability to work independently, be a self-starter, and know when to escalate issues.
Benefits Package:
- 22 days annual leave
- Early finish on Fridays during summer
- Clothing allowance: �1,000
- Fun Days out with the team.
Ready to make your mark in the fashion world? Apply now and step into a role that blends your love for style with outstanding customer service!
INDCP