Customer Service Executive

Are you passionate about fashion and exceptional customer service? TeamJobs is thrilled to partner with a renowned Fashion Brand in Poole, and we're on the hunt for a Customer Service Executive to join their vibrant team!

• Up to �28,000 DOE
• Poole, Dorset
• Permanent / Full time role
• Monday to Friday - 09:30am-18:00pm

Key Responsibilities:

• Answer calls and respond to emails in a timely and professional manner.
• Handle customer inquiries via Live Chat.
• Process returns from web sales.
• Inform customers of any unavailable items and issue refunds accordingly.
• Assist customers with faulty garments and propose satisfactory outcomes.
• Support the B2B function as required.
• Share positive feedback with the company.
• Help develop customer ticketing systems and other systems to improve job effectiveness.

Requirements:

• Strong system skills; experience with Shopify and Sage 50 / 200 is ideal.
• Positive outlook and problem-solving attitude.
• Ability to work independently, be a self-starter, and know when to escalate issues.

Benefits Package:

• 22 days annual leave
• Early finish on Fridays during summer
• Clothing allowance: �1,000
• Fun Days out with the team.

Ready to make your mark in the fashion world? Apply now and step into a role that blends your love for style with outstanding customer service!

INDCP