Customer Service Executive

Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester.

For the successful Customer Service Executive our client is offering:

Salary up to £23,000 per annum
Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm
Permanent Position
Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Customer Service Executive :-

Responsible for managing customer enquiries who are on holiday (in-resort)
Manage individual queries and provide resolutions in line with company policies
Investigate complaints
Liaise with hoteliers to support resolutions in-resort
Providing excellent customer service
Prioritise escalations
What our client is looking for in an Customer Service Executive : -

Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
Strong communication
Case Management / Complaint Management Experience - ESSENTIAL
Able to cope well in pressured environments
Reactive in nature
Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive

Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business