Customer Service Executive

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client is one of the UK's leader in property and site security.�
As the Customer Service Executive you will develop, grow and maintain a portfolio of clients effectively managing the customer journey from a security and advice point of view.�
Due to continued success our client has grown over 30% in the last calendar year, would you like to grow with them? This is a role to not miss with an employer who will invest in you.�
If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.�
The nature of our client's business within the alarm activation team requires the staff to wok on a 4 on 4 off rota from 07:00am - 19:00pm.�
Benefits our client offers permanent staff shows below:�

• 10% annual bonus scheme
• 20 day annual leave entitlement with bank holidays�
• Life Insurance�
• Free onsite parking�
• Company pension scheme�
• Joining a fantastic company culture all working towards a joint goal�

This�Customer Support Administrator�role will hold the below responsibilities:�

• Managing customer relationships arranging quotes and relationship management�
• Deal with inbound customer enquiries�
• The processing and action of work orders compiled by their clients
• Managing a portfolio of clients requests and provide aftercare�
• Dealing with invoice queries and issuing customer invoices
• General administration duties
• Handling of complaints in accordance with the agreed escalation process.

The ideal candidate for this�Customer Support Administrator�role will hold the exposure and skillsets below:�

• Previous exposure within an administrative or customer service role is essential�
• Naturally a confident communicator with the ability to build secure relationships�
• A progressive and professional mindset with the want to grow�
• Previous experience with invoicing or customer queries would be advantageous
• Excellent Attention to detail
• Competent in Microsoft office and outlook
• Able to multitask and prioritise workload
• Full UK Driving License