Customer Service Executive

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM (Full time office based)

About the Role:

Are you a customer-focused, engaging, and hardworking individual with experience in customer service? My client, a dynamic events-based business, is seeking a Customer Service and Administration Executive to join their vibrant team. This is an exciting opportunity to support the Customer Service Manager in delivering outstanding customer support.

Key Responsibilities:

• Handle inbound customer enquiries via email and telephone
• Manage the live online chat function linked to the customer portal
• Interact directly with large clients
• Process and update orders
• Research and implement AI solutions within the customer service function
• Process refunds
• Refresh online product descriptions
• Identify and implement process and procedural improvements

Ideal Candidate:

• Proven experience in a similar customer service role
• Friendly and engaging personality
• Proven ability in developing and implimenting new processes and procedure
• Strong IT and Tech skills
• Be proactive and able to use your own innitiative
• Excellent written communication skills with attention to detail
• Highly organised with the ability to multitask
• Proactive approach to work with a positive, can-do attitude

Benefits:

• 25 days holiday plus Bank Holidays
• Competitive benefits package
• Social team events including barbecues, parties, and socials
• Lovely rural location

Requirements:

• Must have a car and a full driving license due to the lack of public transport links to the office

If you are enthusiastic, love a challenge, and thrive in a busy environment, apply now to join my client's team and take your career to the next level!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.