Customer Service Manager - Logistics

THE ROLE:

• Reporting into the Head of Function, the Customer Services Manager will be responsible for a Customer Services team (headcount of up to 5 people).
• Liaising with key clients of this logistics business.
• Utilisation of KPI's & Processes in order to monitor client relationships.
• Managing the relationship with clients in a pro-active & collaborative "Value-Add" way.
• Pro-active Account Management of clients (being the "face of the business" to them).
• Able to understand client needs and respond to them pro-actively and positively.
• Utilising data to inform decisions and also provide regular reports to Senior Management.
• Meeting with clients face-to-face when called for - so there will be occasional travel to other parts of the UK when required.

THE PERSON:

• Customer Services Manager, Client Manager, Account Manager or Client Manager within a Logistics or Transport setting - ESSENTIAL
• Overall Customer Services responsibility for at least 5 heads or more.
• Able to account manage clients in a pro-active & constructive way.
• Able to engage & motivate your people - setting highly professional standards.
• Ability to use data to inform some of your decision-making.
• Able to liaise from shop-floor to Board level.
• Able to challenge your team where appropriate.
• IT savvy - able to produce reports for senior leaders of the business regularly.
• Able to commute to the Cleckheaton area on a daily basis.
• Able to travel nationally to meet clients face-to-face as part of Account Management strategy from time-to-time.

ABOUT US:

With over 21 years of expertise in the Logistics/Supply Chain sector - Indigo Search recruit for management, director & executive roles across the UK.