Customer Service Manager

Customer Service Manager (Building Services)

Location: Norwich

Salary Range: £300 -£400per day (depending on skills and experience)

Working Hours - Monday to Friday 8am - 5pm 

Contract is freelance basis ongoing

ARC Group are recruiting for a Customer Service Manager for our client based in Norwich. The ideal candidate must have experience managing a large team with a good background of property or buildng services. Experience in a scheduling or call centre management background would be beneficial for the role.

Key Responsibilities:

•  As the Customer Service Manager you will be managing a range of teams (around 20 people) working within a building services sector
• As the Customer Service Manager you will be required to assist with any implentation of new systems & contracts and roll that out to the teams
• As the Customer Service Manager you will be required to deal with complaints handling, roll out of KPI's and assist with the workers training programmes.
• As the Customer Service Manager you will be working with a team leader to make sure teams are providing a good service to clientsl contractors and tenants.

 Skills and Experience:

• Must have experience in working in a fast paced environment
• Must have experience in managing a team ideally in a call centre environment 
• Must resilient, organised, professional and able to deal with a range of people in teams

Application Process: If you would like more information on this Customer Service Manager position or any other vacancy, please email your current CV through where it will be reviewed and you will be contacted if your CV is of interest.

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