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Customer Service Manager
Customer Service Manager
Customer Service Manager
Posted 6 days ago
- Chepstow, Gwent
- Any
- External
Customer Service Manager
Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.
About The Client
We are partnered with a multi-national service provider that supports businesses across the UK. They cater to a wide range of companies, from SMEs to large corporations, offering a variety of business-critical services. Their solutions help businesses concentrate on their core activities while also reducing their environmental footprint.
Role Responsibilities
* Plan and manage customer service operations within budget and relevant KPIs.
* Enhance customer service operations to reduce customer effort and boost retention.
* Monitor SLA compliance and manage successes and failures.
* Handle the start-up and termination processes for customers.
* Provide solutions to customer issues within your mandate, including credit notes.
* Ensure retention of portfolio accounts and maintain standard commercial terms.
* Collaborate on credit monitoring with shared services.
* Coach and train customer service employees (both office and field-based) to maintain high competence levels.
* Manage all customer service resources, including personnel.
* Implement operational improvements for new business processes and quoting procedures.
* Lead initiatives for customer service operations improvement.
* Drive operational improvements at plant and customer unit levels.
* Identify and implement opportunities for problem prevention.
What are they looking for?
* A successful background leading and managing a customer service teams in a B2B environment.
* A commitment to continuous improvement within the department and team.
* Excellent communication skills.
* Ability to listen and influence peers and team members.
* Comfortable working in collaboration with other departments.
* Strong organisational skills to ensure timely task completion for yourself and others.
* A strong leader who builds a strong working culture and environment.
What’s on offer?
* A basic salary up to £48,000
* Private Medical Insurance
* Life Assurance
* 33 Days Holiday
* Company Pension Scheme
* On-site parking
* Career progression opportunities
* Ongoing personal development/training opportunities
* Opportunity to work with a successful team
* Employee assistance programme
Are you an enthusiastic and experienced leader with a passion for delivering excellent customer care? We are searching for a Customer Service Manager to join a dynamic team to drive the customer service operations up to a new level.
About The Client
We are partnered with a multi-national service provider that supports businesses across the UK. They cater to a wide range of companies, from SMEs to large corporations, offering a variety of business-critical services. Their solutions help businesses concentrate on their core activities while also reducing their environmental footprint.
Role Responsibilities
* Plan and manage customer service operations within budget and relevant KPIs.
* Enhance customer service operations to reduce customer effort and boost retention.
* Monitor SLA compliance and manage successes and failures.
* Handle the start-up and termination processes for customers.
* Provide solutions to customer issues within your mandate, including credit notes.
* Ensure retention of portfolio accounts and maintain standard commercial terms.
* Collaborate on credit monitoring with shared services.
* Coach and train customer service employees (both office and field-based) to maintain high competence levels.
* Manage all customer service resources, including personnel.
* Implement operational improvements for new business processes and quoting procedures.
* Lead initiatives for customer service operations improvement.
* Drive operational improvements at plant and customer unit levels.
* Identify and implement opportunities for problem prevention.
What are they looking for?
* A successful background leading and managing a customer service teams in a B2B environment.
* A commitment to continuous improvement within the department and team.
* Excellent communication skills.
* Ability to listen and influence peers and team members.
* Comfortable working in collaboration with other departments.
* Strong organisational skills to ensure timely task completion for yourself and others.
* A strong leader who builds a strong working culture and environment.
What’s on offer?
* A basic salary up to £48,000
* Private Medical Insurance
* Life Assurance
* 33 Days Holiday
* Company Pension Scheme
* On-site parking
* Career progression opportunities
* Ongoing personal development/training opportunities
* Opportunity to work with a successful team
* Employee assistance programme