Customer Service Manager
5 days a week in office
Based in Manchester City
Job Overview:
We are seeking a dedicated and experienced Team Manager to lead and support a team of 20 in a fast-paced environment. The ideal candidate will have a strong focus on quality, empathy, and customer service, while also driving improvements in operational efficiency.
In this role, you will be responsible for triaging calls to the appropriate departments promptly, ensuring that the team maintains an average handling time and transfer call time.
Key Responsibilities:
What We're Looking For:
Why Join Us?
This is a fantastic opportunity to make a significant impact on the client experience while leading a dedicated team. You'll have the autonomy to implement new strategies, coach your team, and continually enhance the quality of service.
If you are motivated by the challenge of improving processes and are passionate about delivering excellent customer service, we want to hear from you! Apply today to take the next step in your career.
48218CH
INDMANS