Customer Service Manager

Customer Operations Manager – Up to £50,000 – Derby

VIQU are recruiting for a customer operations manager on behalf of an award-winning business dedicated to delivering innovative worldwide solutions.

The ideal candidate will have excellent leadership skills and proven experience of leading a team who has helped to support transactions. The customer service manager will lead a rapidly growing service desk team, ensuring customer issues are dealt with effectively whilst providing high quality support.

Requirements of the Customer Service Manager:

• Proven experience in managing and developing service desk teams in a payment, retail technology, logistics, or similar industries which involve high-volume transactions.

• Experience in troubleshooting some form of payment system/ transaction system (eg Point of Sale (POS), mobile payments, payment gateways ect.)

• Familiarity with payment security standards or similar in adjacent industries.
• Strong leadership and communication skills, with the ability to inspire and lead teams.

Key Responsibilities of the Customer Service Manager:

• Develop a growing service desk team, driving excellence in troubleshooting and supporting issues like transaction failures.
• Motivate and manage other members of the service desk team.
• Ensure the service desk operates efficiently and in line with business goals and security standards.
• Manage escalations and resolve complex technical issues.
• Collaborate closely with internal teams to identify areas for improvement.

Customer Operations Manager – Up to £50,000 – Derby

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Jack Mcmanus, by sending your updated CV to (url removed).

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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