Customer Service Manager

Solution47 Recruitment are seeking a Customer Service Manager for a client in the heart of Saffron Walden.

The focus of this role is to ensure our clients Customer Service Team is offering a high level of service to customers, clients and suppiers.

Responsabilities:

• Oversee all customer contact from sales


• Complaint resolution�


• Ensure your team provide the very best customer service


• Manage all interactions with customers and supplies and these to be done effectively and efficiently.�


• Ensure all teams emails, live chats and calls are handled to a high standard


• Provide guidance and trainning�


• Keep up to date with currently products and ranges


• Manage staff rota

The ideal candidate will have:

• Excellent customer service skills


• strong verbal and written communication


• Proven leadership skills and qualities


• Ability to work under pressure


• Ability to multi-task


• Good interpersonal skills