Customer Service Manager

Customer Service Manager in Bristol

The Company:

 With the company's success continuing to grow steadily, they are looking at expanding the work force on site in order to maintain production levels. They are a market leader within a highly profitable industry and are looking forward to another successful year within this marketplace. The business has shown consistent growth and is constantly developing new systems to maintain their competitive advantage in existing markets. The Customer Service Manager will receive support and development which will provide you with an excellent opportunity to further yourself and progress your career within a continually expanding business.

Role Overview:

 Responsible for overseeing a team of 6 customer service representatives taking incoming customer enquiries.

Ensuring high-quality customer interactions, setting customer satisfaction targets, managing daily operations, handling complex complaints, training new staff, analyzing customer data, and reporting performance metrics to upper management, all with the goal of maintaining customer loyalty and improving the overall customer experience. 

Looking to grow the team as business improves

Requirements:

• Customer Service Management/Leader background


• Managed customer service agents