Customer Service Manager

Customer Service Manager Macclesfield Cheshire
Up to £35K Bonus Full-time, Permanent

Join a brand that makes customers feel confident and fabulous

Pour Moi is looking for a Customer Service Manager to lead and develop our customer support operations across wholesale and B2C channels. If you’re passionate about delivering exceptional customer experiences, managing a high-performing team, and driving continuous improvement, this is the perfect role for you.

Why Join Us?

• Up to £35K salary annual bonus scheme
• 25 days holiday (plus bank holidays)
• Flexible working opportunities
• Company pension scheme
• Health & wellbeing programme
• Casual dress and friendly team environment
• Employee discount and exclusive staff perks
• On-site parking

The Role of Customer Service Manager 

• Lead and develop – Manage and inspire the customer service team to deliver exceptional experiences across wholesale and direct-to-consumer channels
• Optimise processes – Continuously improve customer service operations, streamlining processes for better efficiency
• Customer champion – Build strong relationships with customers and resolve issues related to product availability, pricing, order processing, and shipping
• Cross-functional collaboration – Work closely with internal teams to enhance the overall customer journey
• Performance and reporting – Monitor service metrics, analyse customer interactions, and implement improvements
• People management – Oversee HR duties including one-to-ones, performance management, and holiday requests

About You

• Proven experience in a customer service leadership role within a product-led industry (B2C and B2B)
• A natural customer-first mindset with a passion for enhancing the customer experience
• Strong problem-solving and communication skills, even in challenging situations
• Ability to implement digital services to improve efficiency
• Organised, proactive, and comfortable managing your own workload

Ready to lead a dynamic team in a fast-growing brand?

Apply today and be part of Pour Moi’s exciting journey.