Customer Service Manager

Are you an experienced Customer Service Manager looking for your next challenge? This is an exciting opportunity to lead a team in a fast-paced customer-focused environment, driving both service excellence and sales performance.

To be considered for the role, you’ll require the following essentials:

• Proven experience managing customer service or sales teams
• Strong leadership and communication skills
• Ability to drive sales and enhance customer experience
• Automotive or technical knowledge is beneficial but not essential

Within this position, you’ll also be:

• Leading, coaching, and motivating the team to achieve service and sales targets
• Overseeing daily operations, ensuring efficient workflows and a positive customer experience
• Using data-driven insights to improve conversion rates and performance
• Working closely with marketing teams to enhance customer engagement

What’s on Offer

• Salary is £32,000 - £38,000 per annum, dependant on experience
• A leadership role within a growing business
• 32 days holiday, including bank holidays
• Opportunities for professional development
• Company perks, including team events and rewards
  

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

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