Customer Service Officer

Customer Services Officer

Are you passionate about delivering top-notch customer service and ready to take the next step in your career? This role as a Customer Services Officer in the fast-paced FMCG industry could be just what you're looking for!

Why this role is a great career move:

• Be the Go-To Person: You'll be the key point of contact for customer orders, ensuring smooth and efficient communication from order receipt through to delivery.
• Problem-Solving Master: If you enjoy tracking orders, liaising with logistics providers, and keeping everything running on time, this role will keep you on your toes and engaged.
• Team Collaboration: You'll work closely with internal teams and National Account Managers to ensure customers are happy and deliveries are seamless.
• Ownership and Responsibility: You'll manage your own customer portfolio, providing excellent service and finding solutions when challenges arise.

What you'll need:

• Previous experience in customer service, ideally within order entry and management.
• Strong communication skills and attention to detail.
• Competence with Excel and SAP (or similar systems).
• A proactive and positive attitude, with the ability to juggle multiple tasks and work well under pressure.

Experience in the FMCG sector is a plus, but if you're organised, have great interpersonal skills, and enjoy working in a fast-paced environment, we'd love to hear from you!

If you're ready to bring your skills to a dynamic team and help deliver outstanding customer service, apply now!