Customer Service Representative

Customer Service Representative, Haltwhistle

Salary up to �26,000 per annum, excellent benefits

Our client is a market-leading global manufacturing organisation based in Haltwhistle and they seek a competent customer service administrator to join their busy sales and service department. The successful candidate will act as key point of contact for customer enquiries across multiple channels.�

Responsibilities

• Act as key contact for Customer Accounts and their queries


• Respond to telephone and email enquiries�


• Provide customers with updates on invoice delivery queries and liaise with third parties to ensure timely delivery


• Issue refunds and returns with accuracy


• Liaise with logistic providers to ensure smooth shipping and transport processes�


• Respond to and monitor customer feedback


• Support with all other adhoc administration

Key Criteria

• Experience in a fast-paced customer service environment (essential)


• Exceptional attention to detail


• High proficiency in IT packages and competent user of Excel�


• Ability to work well under pressure and working towards tight deadlines


• Proven background in providing impeccable customer support