Customer Service Representative

Our client, a leading B2B manufacture, is seeking a Customer Service Representative to join their team in Needham Market on a full time permanent basis.
The Customer Service Representative will join a busy team of experienced Customer Service professionals, reporting to the Office Manager.
Key Job duties

• Manage incoming customer inquiries via phone and email, resolving any customer issues efficiently
• Process orders and update customer accounts accurately
• Liaise with internal teams to coordinate deliveries and stock availability
• General administration/data entry

Ideal Candidate Attributes

• Previous experience in a customer service or a account management role
• Strong communication and problem-solving skills.
• Excellent customer service skills, both verbal and written
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office
• Experience using CRM systems would be beneficial however not essential

CSG Recruitment Solutions is a trading style of Commercial Services Trading LTD - A company wholly owned by Kent County Council. CSG Recruitment Solutions is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.