Customer Service Representative

Customer Service Representative

Location: Royston

Hours: Monday – Friday, 08:00 – 17:00

Salary: £25,000 - £28,000 per year

An excellent opportunity has now arisen for a Customer Service Representative to join our client’s successful team.

Customer Service Representative - About the business

Our client is a leading manufacturer supplying to the construction industry. They are committed to delivering high-quality products and exceptional customer service. This is a great opportunity to join a well-established and growing company in a fast-paced and dynamic environment.

Customer Service Representative - Benefits:

• Competitive salary
• Development opportunities
• Free on-site parking
• Friendly and supportive team environment

Customer Service Representative - Main duties:

• Handling incoming calls and forwarding them as necessary
• Managing inbound emails and responding promptly
• Processing customer orders using the Sage accounts system
• Preparing required information for production
• Managing logistics, including international freight
• Answering price enquiries and providing quotations
• Responding to basic technical product queries
• Carrying out general office administrative tasks

Customer Service Representative - What we need from you:

• Previous experience in office-based Customer Service
• Excellent written and verbal communication skills
• Strong numeracy and literacy skills
• Proficient in Microsoft applications
• Confident speaking to customers on the phone
• Organised, efficient, and proactive
• Ability to work in a fast-paced, reactive environment
• Background in manufacturing or construction is desirable but not essential
  

If you are interested in this role, please apply with your CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.