Customer Service Representative

Job Description:

We are looking for a motivated and customer-focused Customer Service Representative to join our team in Crawley. As a key part of our customer support team, you will be responsible for providing excellent service over the phone, helping customers with their inquiries, resolving issues, and ensuring a positive experience with our company.

Key Responsibilities:

• Handle customer inquiries and resolve issues efficiently over the phone and online


• Provide product or service information, and guide customers through any challenges.


• Maintain high levels of professionalism and customer satisfaction.


• Keep accurate records of customer interactions and transactions.


• Work collaboratively with other departments to ensure customer needs are met.

Skills & Experience:

• Previous phone work experience, ideally in customer service or support.


• Excellent verbal communication skills and a clear telephone manner.


• Problem-solving skills with the ability to remain calm under pressure.


• Strong attention to detail and accuracy.


• Ability to work well within a team and independently.

Benefits:

• Competitive salary of £13.33 per hour.


• Opportunity for career progression.


• Friendly and supportive work environment.


• Full training provided.

Please apply!