Customer Service Representative

Customer Service Representative

Location: Bishop's Stortford
Salary: �25,000 - �27,000 per annum

Are you passionate about delivering outstanding customer service? Do you thrive in a friendly and collaborative environment? Our client, a family-run expanding business with brand new, modern offices in Bishop's Stortford, is on the lookout for a dedicated Customer Service Adviser to join their close-knit team!

At this organisation, the commitment is to provide life-changing products and industry-leading customer service. As a Customer Service Adviser, you will play a key role in achieving this mission, ensuring that every customer feels valued and satisfied.

What's in it for you?

• Competitive Salary: Earn between �25,000 - �26,000 per annum.
• Monthly Bonus: Opportunity to earn additional rewards for meeting key performance indicators (KPIs).
• Annual Pay Review and Bonus: Recognition of your hard work through an annual review and bonus.
• Full-Time Work Schedule: Enjoy a consistent 5-day workweek, including 1 in 3 Saturdays.
• Generous Annual Leave: Benefit from 28 days of annual leave, excluding bank holidays.
• Employee Discounts: Enjoy exclusive discounts on products offered by the organisation.
• Free On-Site Parking: Convenient parking available to eliminate the hassle of finding a spot.
• Refreshments and Snacks: Complimentary hot drinks, snacks, and fruit available at the office.
• Casual Dress Code: Work comfortably in a relaxed, casual environment.

The Role:

• Engage with customers through phone, email, and in the exclusive showroom.
• Provide knowledgeable information on products and pricing to assist customers effectively.
• Secure orders, manage payments, and strive to exceed customer expectations.
• Collaborate with various teams across the organisation to meet customer needs.
• Assist with data entry, refunds, and returns as necessary.

The Ideal Candidate:

Customer Service Experience: Previous experience in a customer service role is essential.

Strong Communication Skills: Comfortable taking incoming calls and engaging with customers.

Genuine Enthusiasm: Excited about being part of a growing organisation and contributing to its journey.

If you are an enthusiastic, customer-focused individual with a passion for delivering exceptional service, this is the opportunity for you! Join the team and be a vital part of a mission to enhance customer satisfaction.

Apply now to be considered for this exciting position as a Customer Service Adviser. We look forward to hearing from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.