Customer Service Representative

Job Title: Customer Service Representative

Location: Liverpool with flexible hybrid working

Salary: �24,255 to �27,876 OTE* Plus �2,000 performance related bonus

Job Type: Permanent

Working Hours:

We're redefining flexibility in the workplace. Our core opening hours are between 8AM and 6PM Monday to Friday and Saturday 9AM to 17:30PM, but rather than setting strict schedules, we want you to choose the hours and days that work best for you within that timeframe.

Whether you need to work around family commitments, prefer earlier starts, or later finishes, we'll work with you to find a schedule that suits you.

Additionally, we won't dictate what days you need to be in the office, you decide what suits your lifestyle.

What you will be doing:

• Responding to Customer Queries about their insurance policies via phone, email and webchat.
• Making changes to customers insurance policies.
• Provide accurate information to customers about their insurance policy.
• Dealing with customer queries over direct debit payments.
• Identifying and assessing customer needs to achieve satisfaction and a one call resolution.
• Ensure all customer records are updated accurately.
• Contact customers by phone and email for outstanding documentation.
• Ensure that all FCA compliance procedures are adhered to at all times.
• Investigate and resolve customer complaints.

What we're looking for:

• A Positive "can do" attitude.
• Excellent verbal and written communication skills.
• Great listening skills.
• High level of accuracy and attention to detail.
• Good problem solver.
• Ability to work in a fast paced environment.
• Ability to multi-task and manage time effectively.
• Be able to demonstrate patience and empathy.
• Excellent customer service skills, incorporating a confident and pleasant telephone manner.
• Previous Customer Service Experience.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.