Customer Service / Scheduler

Customer Services Representative/Scheduler

Rainhill, Liverpool

Salary: £13,063 per year

Job Type: Part Time – 20 Hours per week

We’re recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill to support our clients ever-growing team and provide vital administrative and scheduling support to the maintenance team.

This is an excellent opportunity for someone looking to further their customer service and administrative career. You'll play a vital role as a key asset in ensuring the satisfaction of end users.

Responsibilities:

The Customer Service Representative will be responsible for:

• Managing incoming maintenance calls and emails
• Ensuring excellent customer service is provided to our end-client
• Log and create new job orders and assign them to the relevant engineer or contractor
• Update the bespoke system and internal spreadsheets

The successful candidate will have:

• A confident telephone manner and excellent attention to detail
• Previous experience in a telephone-based or call centre-like environment
• Previous helpdesk or facilities experience is not a critical requirement, but is advantageous
• Previous administration experience
• Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems

This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please try us on (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills.