Customer Service Specialist (Manufacturing)

Job Title: Customer Service Specialist (Manufacturing)
Location: Bar Hill, Cambridge
Salary: £28,000 per annum
Working Hours: Monday to Thursday: 8:30 AM - 4:45 PM; Friday: 8:30 AM - 12:30PM

Contract Type: Temp-to-Perm (3 months temporary leading to a permanent position)

 

About the Opportunity:
Our client, a leading player in the manufacturing industry, is seeking a talented and proactive Customer Service Specialist to join their office-based team in Bar Hill, Cambridge. This role offers the chance to work in a dynamic and collaborative environment where you will manage customer accounts, oversee order processing, and liaise across departments to ensure the seamless delivery of high-quality products and services.

Key Responsibilities:

·       Build and maintain strong relationships with customers, providing exceptional service and support via phone and email

·       Process orders efficiently, including handling purchase order changes, rescheduling, and managing rework, return, and repair orders.

·       Collaborate with internal departments such as Production and Purchasing to address shortages, resolve escalations, and meet delivery deadlines.

·       Maintain accurate system records, including price lists, quotations, RFQs, BOMs, and technical drawing databases.

·       Create and update customer quotations based on BOMs and technical drawings.

·       Update and manage the customer order book, ensuring clear communication of changes both internally and externally.

·       Address and resolve day-to-day issues related to order delivery, assist with sales forecasts, and support job costing.

·       Participate in production meetings, stock takes, and audits, as well as raising credit and debit notes when needed.

·       Suggest and implement process improvements to enhance customer satisfaction and operational efficiency.

 

Candidate Requirements:

·       Previous experience in a customer service role within a manufacturing environment.

·       Strong proficiency in Microsoft Excel (essential).

·       Ability to interpret technical drawings and BOMs (preferred).

·       Experience with SAP or similar ERP systems (preferred).

·       Proactive, self-motivated, and adept at problem-solving.

·       Comfortable working in a fast-paced setting both independently and as part of a team.

 

What’s on Offer:

Competitive salary of £28,000 per annum.

Early finish on Fridays, promoting a great work-life balance.

Opportunities for career growth and development in a supportive environment.

 

Important Information:

This is a full-time, office-based role, and candidates must be able to commute to the Bar Hill office 5 days a week.